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Stuff the kids
It bombards them
with adverts, seduces
them with merchandise
- and then fills them
with additives. In an
exclusive extract from
his explosive new
book, Eric Schlosser
reveals how the
fast-food industry
exploits its key
audience - the very
young
Eric Schlosser
The Guardian
April 24, 2006
In late August 2004,
on the island of
Singapore, John Pain
asked a large
gathering of business
people from Malaysia,
China, Indonesia and
the Philippines to
stand up. Then he
asked them to raise
their arms and form
the shape of three
letters, one after
another. "Give me a
Y!" Pain yelled out.
"Y!" they yelled back.
The auditorium was
suddenly full of
people looking like Ys.
"Give me a U!" "U!"
"Give me an M!" "M!"
"What's that spell?"
"YUM!" "What's that
spell?" "YUM! YUM!
YUM!"
It was strange to
see adults behaving
this way, especially
at a business meeting
in south-east Asia.
Pain works for KFC and
he was trying to get
the crowd excited
about Yum! Brands,
Inc, the company that
owns KFC, Pizza Hut
and Taco Bell. He was
giving a speech about
the "Top 10 ways to
market to Asian youths
of today" at the Youth
Marketing Forum 2004
conference. Hundreds
of business people had
paid thousands of
dollars to learn the
secrets of how to sell
things to children.
Sitting in the
audience were
representatives from
McDonald's, Disney,
Coca-Cola, Toyota,
Nestlé and MTV. A
special workshop held
the previous day had
promised to help
companies create
"brand preference and
loyalty" among
children.
"It is all about
establishing a
relationship early,"
Paul Kurnit, the
president of a
marketing firm called
KidShop, told the
conference on opening
day.
The relationship
between big companies
and small children has
changed enormously in
the past 30 years.
Until recently, just a
handful of companies
aimed their
advertising at
children and they
mainly sold breakfast
cereals and toys. By
2002, however, the top
five food advertisers
in the UK were
McDonald's, Coca-Cola,
KFC and Pizza Hut.
British food companies
now spend £300m every
year advertising to
kids. Business people
now realise that kids
have a lot of money to
spend and a lot of
influence on what
their parents buy.
Every year in the
United States children
are responsible for
more than $500bn worth
of spending. Big
companies want that
money. And too often
they are willing to
manipulate kids in
order to get it.
Before trying to
control children's
behaviour, advertisers
have to learn what
kids like. Today's
market researchers not
only interview
children in shopping
malls, they also
organise focus groups
for children as young
as two or three.
At a focus group,
kids are paid to sit
around and discuss
what they like to buy.
The idea of creating a
squeezable ketchup
bottle came from kids
in a focus group.
Heinz earned millions
of dollars from the
idea; the kids who
thought of it were
paid a small amount.
Advertisers study
children's drawings,
hire children to take
part in focus groups,
pay children to attend
sleepover parties and
then ask them
questions late into
the night. Advertisers
send researchers into
homes, stores, fast
food restaurants and
other places where
kids like to gather.
They study the fantasy
lives of young
children, then apply
the findings in
advertisements and
product designs.
"Children are
important because they
not only represent a
significant percentage
of our customers," a
Burger King spokesman
said, "but they also
have an incredible
influence on what fast
food restaurant their
parents will choose."
The latest
scientific research is
also being used to
make kids buy things.
At the Singapore
conference, Karen Tan,
representing
Coca-Cola, discussed
how to make children
remember a company's
ads and create "brand
stickiness". According
to Tan, research has
found that one way to
make a lasting imprint
on a child's mind is
to run the same
advertisement over and
over again. Repeating
the same ad for a
product is more
effective than running
a variety of different
ads. The more times a
child sees exactly the
same ad, the more
likely he or she will
remember the product.
The average
American child now
spends about 25 hours
a week watching
television. That adds
up to more than 1.5
months, non-stop, of
TV every year. And
that does not include
the time spent in
front of a screen
watching videos,
playing video games or
using a computer.
Aside from going to
school, American
children now spend
more time watching
television than doing
anything else except
sleeping. The average
British child spends
two hours and 20
minutes every day
watching television
and 25 minutes playing
video games. In the
UK, more than half of
children under the age
of 16 have a
television in their
bedroom.
During the course
of a year, the typical
American child watches
more than 40,000 TV
commercials. About
20,000 of those ads
are for junk food:
soft drinks, sweets,
breakfast cereals and
fast food. That means
American children now
see a junk food ad
every five minutes
while watching TV -
and see about three
hours of junk food ads
every week. American
kids aren't learning
about food in the
classroom. They're
being taught what to
eat by the same junk
food ads, repeating
again and again.
Although the fast
food chains in the US
now spend more than
$3bn every year on
television
advertising, another
form of product
promotion has proven
even more effective.
"The key to attracting
kids," one marketing
publication says, "is
toys, toys, toys."
The fast food
chains now work
closely with leading
toy makers, giving
away small toys with
children's meals and
selling larger ones at
their restaurants. As
part of its Happy
Meals programme,
McDonald's has worked
with Fisher Price to
give away Toddler Toys
aimed at kids aged one
to three. One of the
Fisher Price toys was
a tiny doll of a
McDonald's worker
holding a milkshake.
Both McDonald's and
Burger King have given
away Teletubbies
dolls. Teletubbies is
aimed at children too
young to speak.
Children's meals
often come with
different versions of
the same toy so that
kids will nag their
parents to keep going
back to the restaurant
to get a complete set.
For many hard-working
parents, buying a
children's meal that
includes a free Hot
Wheels car, a Simpsons
talking watch or a
Butt-Ugly Martians
doll seems like an
easy way to make their
kids happy. For the
fast food chains, the
toys are an easy way
of making money.
Giving away the right
toy can easily double
or triple the weekly
sales of children's
meals. And for every
additional child, one
or two additional
adults are usually
being dragged into the
restaurant to eat.
"McDonald's is in
some ways a toy
company, not a food
company," says one
retired fast food
executive. Indeed,
McDonald's is perhaps
the largest toy
company in the world.
It sells or gives away
more than 1.5 billion
toys every year.
Almost one out of
every three new toys
given to American kids
each year comes from
McDonald's or another
fast food chain.
McDonald's Happy
Meal toys are
manufactured in
countries where the
prices are low. On the
bottom of these toys
you often find the
phrase "Made in
China". Too often the
lives of the workers
who make Happy Meal
toys are anything but
happy. In 2000, a
reporter for the South
China Morning Post
visited a factory near
Hong Kong. The factory
made Snoopy, Winnie
the Pooh and Hello
Kitty toys for
McDonald's Happy
Meals. Some of the
workers at the factory
said they were 14
years old and often
worked 16 hours a day.
Their wages were less
than 20 cents (11p) an
hour - almost 30 times
less than the lowest
amount you can pay an
American worker. They
slept in small rooms
crammed with eight
bunk beds without
mattresses.
At first,
McDonald's said it had
seen no evidence that
such poor conditions
existed at the
factory, but later it
admitted that some
things were wrong
there. A few months
later, a reporter
found that another
factory in China that
made Happy Meal toys
was mistreating its
workers. They were
working 17 hours a day
- and being paid less
than 10 cents an hour.
McDonald's now tries
to ensure that
children aren't
employed to make its
toys. But the company
hasn't done much to
increase the wages of
the workers at Chinese
toy factories. Low
wages are one of the
things that keep Happy
Meal toys so cheap.
In fact, low wages
are at the heart of
the whole enterprise.
Danielle Brent is a
17-year-old schoolgirl
at Martinsburg High
School in West
Virginia. On Saturday
mornings the alarm in
her mobile phone goes
off at 5.30am. It's
still dark outside as
she stumbles into the
bathroom, takes a
shower, puts on her
makeup and gets into
her McDonald's
uniform. Her father
stays in bed, but her
mother always comes
downstairs to the
kitchen and says
goodbye before
Danielle leaves for
work. Sometimes, it's
really cold in the
morning and it takes a
while for the engine
of the family's old
car to start cranking
out heat. There are a
lot of other things
she would rather be
doing early on a
Saturday morning -
such as sleeping. But
like thousands of
other American kids of
her age, Danielle gets
up and goes to work at
a fast food
restaurant.
When Danielle was a
little girl, she loved
to eat at McDonald's.
Sometimes she would
even go there for
breakfast, lunch and
dinner. When she was
16, a friend suggested
that she apply for a
job at the McDonald's
near Interstate 81.
The friend already
worked there,
classmates of theirs
always ate there and
working behind the
counter sounded like
fun.
Danielle soon
realised that the job
was different from
what she had expected.
Some of the customers
were rude. Workers in
the kitchen didn't
always wash their
hands and didn't care
if the food got dirty
as a result. Her
friend soon quit the
job, but Danielle
can't afford to do
that. She needs the
money. A number of
kids at school tease
her for working so
hard at a job that
pays so little. Kids
who break the law and
sell drugs at her high
school earn more money
in a couple of hours
than Danielle earns at
McDonald's in a couple
of weeks.
Danielle worries
about the amount of
time she is spending
at McDonald's.
Sometimes she is
there, on school
nights, until two in
the morning. "At
school, I'm really
tired, and I can't do
my homework a lot,"
she admits.
Fast food chains
often put attractive
girls behind the
counter to deal with
customers, and that's
where Danielle works.
The first thing she
does at the restaurant
is log into the cash
register, punching the
last four digits of
her social security
number into the touch
screen. Then she grabs
a cup of coffee to
clear her head before
the doors open and
customers start
pouring in. She
usually doesn't feel
awake until 10 or 11
o'clock, about halfway
through her shift. But
that grogginess never
gets in the way of her
job. Danielle thinks
she could operate the
cash register - as
well as most of the
other fancy machines -
in her sleep.
Fast food kitchens
often look like a
scene from Bugsy
Malone, a movie in
which all the actors
were children
pretending to be
adults. No other
industry has a
workforce so dominated
by teens. Teenagers
open the fast food
outlets in the
morning, close them at
night and keep them
going at all hours in
between. Even the
managers and assistant
managers are sometimes
in their teens. Unlike
Olympic gymnastics - a
sport in which
teenagers tend to be
better than adults -
there is nothing about
the work in a fast
food kitchen that
requires young
workers. Instead of
relying upon a small,
stable, well-paid and
well-trained
workforce, the fast
food industry seeks
out part-time,
unskilled workers who
are willing to accept
low pay. Teenagers
have long been the
perfect candidates for
fast food jobs. They
usually don't have a
family to support. And
their youthful
inexperience makes
them easier to control
than adults.
The labour
practices of the fast
food industry have
their origins in the
assembly-line systems
that were adopted by
American factories in
the early 20th
century. As a result,
the fastfood industry
has changed the way
millions of Americans
work and turned
restaurant kitchens
into little food
factories. At Burger
King restaurants,
frozen hamburger
patties are placed on
a conveyor belt and
come out of a broiler
90 seconds later,
fully cooked. The
ovens at Pizza Hut and
at Domino's often use
conveyor belts. The
ovens at McDonald's
look like commercial
laundry presses, with
big steel hoods that
swing down and grill
hamburgers on both
sides at once. The
burgers, chicken,
French fries and buns
are all frozen when
they arrive at a
McDonald's. The shakes
and soft drinks begin
as syrup. At Taco Bell
restaurants, the food
is "assembled", not
prepared. The avocado
dip isn't freshly made
by workers in the
kitchen; it is made at
a gigantic factory in
Michoacan, Mexico,
then frozen and
shipped to the US. The
meat at Taco Bell
arrives frozen and
pre-cooked in
vacuum-sealed plastic
bags. The beans are
dehydrated and look
like brownish
cornflakes. The
cooking process is
fairly simple.
"Everything's add
water," a Taco Bell
employee says. "Just
add hot water."
In 1958, a
McDonald's executive
named Fred Turner
wrote a training
manual for the company
that was 75 pages
long. It was a book of
instructions that
described how almost
everything had to be
done. Hamburgers were
always to be placed on
the grill in six neat
rows; French fries had
to be exactly 0.28in
(about 8mm) thick.
Today, the McDonald's
manual has 10 times
the number of pages
and weighs about 2kg.
Known within the
company as "The
Bible", it tells
workers exactly how
various appliances
should be used, how
each item on the menu
should look and how
customers should be
greeted. This is
standard practice in
the industry.
"Smile with a
greeting and make a
positive first
impression," a Burger
King training manual
suggests. 'Show them
you are GLAD TO SEE
THEM. Include eye
contact with the
cheerful greeting."
The strict rules at
fast food restaurants
help to create food
that always tastes the
same. They help
workers fill orders
quickly. And they give
fast food companies an
enormous amount of
power over workers.
When all the knowledge
is built into the
operating system and
the machines in the
kitchen, a restaurant
no longer needs
skilled workers. It
just needs people
willing to do as
they're told. It seeks
workers who can easily
be hired, fired and
replaced.
The rate at which
fast food workers quit
or are fired is among
the highest in the
American economy. The
typical fast food
worker quits or is
fired after only three
or four months. One of
the reasons they leave
their jobs so often is
that the pay is so
low. The fast food
industry pays the
minimum wage to more
of its workers than
any other industry in
the US. And fast food
workers are the
largest group of
low-income workers in
the US today.
Whenever members of
Congress try to raise
the minimum wage
(which in 2006 is only
$5.15 (£3) an hour),
the fast food industry
always fights hard
against any increase.
And the industry
almost always wins.
Between 1968 and 1990,
the years in which the
fast food chains grew
at the quickest rate,
the real value of the
minimum wage fell by
almost half. The fast
food chains earn large
profits as wages fall,
because it costs them
less money to hire
workers.
According to the
Oxford English
Dictionary, a McJob is
a job that's low-paid
and offers little
opportunity to get
ahead. McDonald's
isn't happy about that
dictionary definition
and has publicly
complained that it
isn't fair to the
company. But the
dictionaries insist
that that's what the
word actually means: a
McJob is a job that
doesn't promise much
of a future.
· These are
edited excerpts from
Chew on This by Eric
Schlosser, published
on May 25 by Puffin. ©
Eric Schlosser 2006.
To
order a copy for
£5.99 with free UK p&p
go to
guardian.co.uk/bookshop
or call 0870 836 0875.
The 59
ingredients in a
fast-food strawberry
milkshake
To make one at
home, you need four
fresh ingredients. The
processed version
isn't so simple ...
Britons now spend
more than £52bn on
food every year - and
more than 90% of that
money is spent on
processed food. But
the canning, freezing
and dehydrating
techniques used to
process food destroy
most of its flavour.
Since the end of the
second world war, a
vast industry has
arisen to make
processed food taste
good.
During the past two
decades the flavour
industry's role in
food production has
become so influential
that many children now
like man-made flavours
more than the real
thing. As marketing to
children has become
more and more
important to processed
food companies and
fast food chains,
flavourists have
increased their
efforts to discover
what children like.
The flavour companies
constantly run "taste
tests" for kids -
focus groups in which
new products are
piloted.
Fresh fruit and
vegetables often have
complicated,
unpredictable flavours
that combine
bitterness with
sweetness. When
flavourists create
additives for adult
foods, they try to
imitate nature as
closely as possible.
When flavourists
create additives for
kids' foods, they
usually get rid of the
bitterness and
increase the
sweetness. Children's
flavours are often
twice as sweet as
those made for adults.
"Children's
expectation of a
strawberry is
completely different,"
says one flavourist.
"They want something
that is strong and
that has something
like bubblegum notes."
The phrase
"artificial strawberry
flavour" offers little
hint of the scientific
wizardry that can make
a highly processed
food taste like a
strawberry. For
example, if you wanted
to make a strawberry
milkshake at home,
here's all you'd need:
ice, cream,
strawberries, sugar
and a touch of
vanilla.
Now take a look at
the ingredients you
might find in a
fast-food strawberry
milkshake: milkfat and
nonfat milk, sugar,
sweet whey,
high-fructose corn
syrup, guar gum,
monoglycerides and
diglycerides,
cellulose gum, sodium
phosphate, carrageenan,
citric acid, E129 and
artificial strawberry
flavour.
And what does that
"artificial strawberry
flavour" contain?
Just these few
yummy chemicals: amyl
acetate, amyl
butyrate, amyl
valerate, anethol,
anisyl formate, benzyl
acetate, benzyl
isobutyrate, butyric
acid, cinnamyl
isobutyrate, cinnamyl
valerate, cognac
essential oil,
diacetyl, dipropyl
ketone, ethyl
butyrate, ethyl
cinnamate, ethyl
heptanoate, ethyl
heptylate, ethyl
lactate, ethyl
methylphenylglycidate,
ethyl nitrate, ethyl
propionate, ethyl
valerate, heliotropin,
hydroxyphrenyl-
2-butanone (10%
solution in alcohol),
ionone, isobutyl
anthranilate, isobutyl
butyrate, lemon
essential oil, maltol,
4-methylacetophenone,
methyl anthranilate,
methyl benzoate,
methyl cinnamate,
methyl heptine
carbonate, methyl
naphthyl ketone,
methyl salicylate,
mint essential oil,
neroli essential oil,
nerolin, neryl
isobutyrate, orris
butter, phenethyl
alcohol, rose, rum
ether, undecalactone,
vanillin and solvent.
The chicken nuggets
and hamburgers at fast
food restaurants are
usually the least
profitable things on
the menu. Selling
French fries is
profitable - and
selling soft drinks is
incredibly profitable.
"We at McDonald's are
thankful," a top
executive once said,
"that people like
drinks with their
sandwiches." Today,
McDonald's sells more
Coca-Cola than anyone
else in the world.
The fast food
chains buy Coca-Cola
syrup for about 53p a
litre. They add the
syrup to bubbly water
and serve it in a
paper cup. A medium
Coke that sells for
75p contains about 5p
worth of syrup. Buying
a large Coke for 85p
instead, as the worker
behind the counter
always suggests, will
add another 2p worth
of syrup - and another
8p in pure profit.
Thanks in large
part to the marketing
efforts of the fast
food chains, Americans
now drink about twice
the amount of soft
drinks as they did 30
years ago. In 1975,
the typical American
drank about 120 litres
of soft drinks a year.
Today, the typical
American drinks about
240 litres of soft
drinks a year. That's
well over 500 340ml
cans of soft drink,
per person, every
year.
Even toddlers are
now drinking soft
drinks. About 20% of
American children
between the ages of
one and two drink soft
drinks every day.
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